HyperX Cloud Alpha S USB headset mic not detected
I just bought a new headset, a HyperX Cloud Alpha S. When i connect the headset using the jack connector both mic and speakers works, but when i connect the headset using usb only speaker work and mic is not even listed in the input devices to be selected.
alsamixer shows results are like the following:
My alsa-base.conf content are like the following:
# autoloader aliases
install sound-slot-0 /sbin/modprobe snd-card-0
install sound-slot-1 /sbin/modprobe snd-card-1
install sound-slot-2 /sbin/modprobe snd-card-2
install sound-slot-3 /sbin/modprobe snd-card-3
install sound-slot-4 /sbin/modprobe snd-card-4
install sound-slot-5 /sbin/modprobe snd-card-5
install sound-slot-6 /sbin/modprobe snd-card-6
install sound-slot-7 /sbin/modprobe snd-card-7
# Cause optional modules to be loaded above generic modules
install snd /sbin/modprobe --ignore-install snd $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-ioctl32 ; /sbin/modprobe --quiet --use-blacklist snd-seq ; }
#
# Workaround at bug #499695 (reverted in Ubuntu see LP #319505)
install snd-pcm /sbin/modprobe --ignore-install snd-pcm $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-pcm-oss ; : ; }
install snd-mixer /sbin/modprobe --ignore-install snd-mixer $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-mixer-oss ; : ; }
install snd-seq /sbin/modprobe --ignore-install snd-seq $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq-midi ; /sbin/modprobe --quiet --use-blacklist snd-seq-oss ; : ; }
#
install snd-rawmidi /sbin/modprobe --ignore-install snd-rawmidi $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq-midi ; : ; }
# Cause optional modules to be loaded above sound card driver modules
install snd-emu10k1 /sbin/modprobe --ignore-install snd-emu10k1 $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-emu10k1-synth ; }
install snd-via82xx /sbin/modprobe --ignore-install snd-via82xx $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq ; }
# Load saa7134-alsa instead of saa7134 (which gets dragged in by it anyway)
install saa7134 /sbin/modprobe --ignore-install saa7134 $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist saa7134-alsa ; : ; }
# Prevent abnormal drivers from grabbing index 0
options bt87x index=-2
options cx88_alsa index=-2
options saa7134-alsa index=-2
options snd-atiixp-modem index=-2
options snd-intel8x0m index=-2
options snd-via82xx-modem index=-2
options snd-usb-audio index=-2
options snd-usb-caiaq index=-2
options snd-usb-ua101 index=-2
options snd-usb-us122l index=-2
options snd-usb-usx2y index=-2
# Ubuntu #62691, enable MPU for snd-cmipci
options snd-cmipci mpu_port=0x330 fm_port=0x388
# Keep snd-usb-audio from beeing loaded as first soundcard
options snd-pcsp index=-2
alias snd-card-0 snd-hda-intel
alias sound-slot-0 snd-hda-intel
options snd-hda-intel model=auto
I tried different models for options snd-hda-intel model= but without luck.
❯ lsmod | grep snd
snd_seq_midi 20480 0
snd_seq_midi_event 16384 1 snd_seq_midi
snd_seq 69632 2 snd_seq_midi,snd_seq_midi_event
snd_usb_audio 258048 0
snd_usbmidi_lib 36864 1 snd_usb_audio
snd_rawmidi 36864 2 snd_seq_midi,snd_usbmidi_lib
snd_seq_device 16384 3 snd_seq,snd_seq_midi,snd_rawmidi
snd_hda_codec_hdmi 61440 1
snd_hda_codec_realtek 118784 1
snd_hda_codec_generic 81920 1 snd_hda_codec_realtek
snd_hda_intel 53248 9
snd_intel_dspcfg 24576 1 snd_hda_intel
snd_hda_codec 131072 4 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec_realtek
snd_hda_core 90112 5 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek
snd_hwdep 20480 2 snd_usb_audio,snd_hda_codec
snd_pcm 106496 5 snd_hda_codec_hdmi,snd_hda_intel,snd_usb_audio,snd_hda_codec,snd_hda_core
ledtrig_audio 16384 3 snd_hda_codec_generic,snd_hda_codec_realtek,thinkpad_acpi
snd_timer 36864 2 snd_seq,snd_pcm
mc 53248 5 videodev,snd_usb_audio,videobuf2_v4l2,uvcvideo,videobuf2_common
snd 90112 32 snd_hda_codec_generic,snd_seq,snd_seq_device,snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_usb_audio,snd_usbmidi_lib,snd_hda_codec,snd_hda_codec_realtek,snd_timer,thinkpad_acpi,snd_pcm,snd_rawmidi
soundcore 16384 1 snd
My codec:
❯ cat /proc/asound/card*/codec* | grep Codec
Codec: Realtek ALC298
Codec: Nvidia GPU 60 HDMI/DP
In pavucontrol it show the mic as unplugged:
I tried the hdajackretask in which I don't know what to do, but whenever I try to "apply now" it fails with an error message.
Killing pulseaudio didn't work either.
The same headset works on other machines running windows, even dual boot to Windows on my machine and also works.
I don't understand why it cant recognize the mic, or why it should be that difficult in ubuntu to plug a mic and make it work.!!!
Can anyone help me get this mic detected by Ubuntu? I tried Ubuntu 19.10 Pop!_OS, and also Ubuntu 20.04. Same issue.
My system log when I plug-in the headset is the following:
Apr 24 22:26:24 vegegoku-lpt kernel: [20240.864771] usb 1-5: new full-speed USB device number 8 using xhci_hcd
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.031041] usb 1-5: New USB device found, idVendor=0951, idProduct=16ed, bcdDevice=41.03
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.031046] usb 1-5: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.031050] usb 1-5: Product: HyperX Cloud Alpha S
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.031052] usb 1-5: Manufacturer: Kingston
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.031054] usb 1-5: SerialNumber: 000000000001
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.064648] usb 1-5: 12:0: cannot get min/max values for control 2 (id 12)
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.069565] usb 1-5: 6:0: cannot get min/max values for control 2 (id 6)
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.072604] input: Kingston HyperX Cloud Alpha S Consumer Control as /devices/pci0000:00/0000:00:14.0/usb1/1-5/1-5:1.5/0003:0951:16ED.000A/input/input42
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.133163] hid-generic 0003:0951:16ED.000A: input,hidraw3: USB HID v1.11 Device [Kingston HyperX Cloud Alpha S] on usb-0000:00:14.0-5/input5
Apr 24 22:26:24 vegegoku-lpt mtp-probe: checking bus 1, device 8: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-5"
Apr 24 22:26:24 vegegoku-lpt mtp-probe: bus: 1, device: 8 was not an MTP device
Apr 24 22:26:24 vegegoku-lpt systemd[1766]: Reached target Sound Card.
Apr 24 22:26:24 vegegoku-lpt systemd[1136]: Reached target Sound Card.
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (II) config/udev: Adding input device Kingston HyperX Cloud Alpha S Consumer Control (/dev/input/event10)
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (**) Kingston HyperX Cloud Alpha S Consumer Control: Applying InputClass "libinput keyboard catchall"
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (II) Using input driver 'libinput' for 'Kingston HyperX Cloud Alpha S Consumer Control'
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1149]: (II) config/udev: Adding input device Kingston HyperX Cloud Alpha S Consumer Control (/dev/input/event10)
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1149]: (**) Kingston HyperX Cloud Alpha S Consumer Control: Applying InputClass "libinput keyboard catchall"
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1149]: (II) Using input driver 'libinput' for 'Kingston HyperX Cloud Alpha S Consumer Control'
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.190989] usb 1-5: 12:0: cannot get min/max values for control 2 (id 12)
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.196025] usb 1-5: 12:0: cannot get min/max values for control 2 (id 12)
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.201054] usb 1-5: 12:0: cannot get min/max values for control 2 (id 12)
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.206641] usb 1-5: 12:0: cannot get min/max values for control 2 (id 12)
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (II) systemd-logind: got fd for /dev/input/event10 13:74 fd 94 paused 0
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (**) Kingston HyperX Cloud Alpha S Consumer Control: always reports core events
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (**) Option "Device" "/dev/input/event10"
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (**) Option "_source" "server/udev"
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1149]: (II) systemd-logind: got fd for /dev/input/event10 13:74 fd 26 paused 1
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1149]: (II) systemd-logind: releasing fd for 13:74
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (II) event10 - Kingston HyperX Cloud Alpha S Consumer Control: is tagged by udev as: Keyboard
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (II) event10 - Kingston HyperX Cloud Alpha S Consumer Control: device is a keyboard
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (II) event10 - Kingston HyperX Cloud Alpha S Consumer Control: device removed
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (**) Option "config_info" "udev:/sys/devices/pci0000:00/0000:00:14.0/usb1/1-5/1-5:1.5/0003:0951:16ED.000A/input/input42/event10"
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (II) XINPUT: Adding extended input device "Kingston HyperX Cloud Alpha S Consumer Control" (type: KEYBOARD, id 14)
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (**) Option "xkb_layout" "us,ara"
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (**) Option "xkb_variant" ","
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (II) event10 - Kingston HyperX Cloud Alpha S Consumer Control: is tagged by udev as: Keyboard
Apr 24 22:26:24 vegegoku-lpt /usr/lib/gdm3/gdm-x-session[1873]: (II) event10 - Kingston HyperX Cloud Alpha S Consumer Control: device is a keyboard
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.215872] usb 1-5: 12:0: cannot get min/max values for control 2 (id 12)
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.224989] usb 1-5: 12:0: cannot get min/max values for control 2 (id 12)
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.230517] usb 1-5: 12:0: cannot get min/max values for control 2 (id 12)
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.235612] usb 1-5: 12:0: cannot get min/max values for control 2 (id 12)
Apr 24 22:26:24 vegegoku-lpt kernel: [20241.242918] usb 1-5: 12:0: cannot get min/max values for control 2 (id 12)
Apr 24 22:26:24 vegegoku-lpt systemd-udevd[18532]: controlC1: Process '/usr/sbin/alsactl -E HOME=/run/alsa -E XDG_RUNTIME_DIR=/run/alsa/runtime restore 1' failed with exit code 99.
Apr 24 22:26:24 vegegoku-lpt mtp-probe: checking bus 1, device 8: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-5"
Apr 24 22:26:24 vegegoku-lpt mtp-probe: bus: 1, device: 8 was not an MTP device
Apr 24 22:26:24 vegegoku-lpt pulseaudio[1773]: Unable to load mixer: Invalid argument
Apr 24 22:26:24 vegegoku-lpt rtkit-daemon[1211]: Supervising 0 threads of 0 processes of 0 users.
Apr 24 22:26:25 vegegoku-lpt rtkit-daemon[1211]: Failed to make ourselves RT: Operation not permitted
Apr 24 22:26:25 vegegoku-lpt rtkit-daemon[1211]: Supervising 0 threads of 0 processes of 1 users.
Apr 24 22:26:25 vegegoku-lpt rtkit-daemon[1211]: Failed to make ourselves RT: Operation not permitted
Apr 24 22:26:25 vegegoku-lpt rtkit-daemon[1211]: Supervising 0 threads of 0 processes of 1 users.
Apr 24 22:26:25 vegegoku-lpt rtkit-daemon[1211]: Failed to make ourselves RT: Operation not permitted
Apr 24 22:26:25 vegegoku-lpt rtkit-daemon[1211]: Supervising 0 threads of 0 processes of 1 users.
Apr 24 22:26:25 vegegoku-lpt rtkit-daemon[1211]: Failed to make ourselves RT: Operation not permitted
Apr 24 22:26:25 vegegoku-lpt rtkit-daemon[1211]: Supervising 0 threads of 0 processes of 1 users.
Apr 24 22:26:25 vegegoku-lpt rtkit-daemon[1211]: Failed to make ourselves RT: Operation not permitted
There is a bug in kernel. It was fixed month ago. So I doubt it will be applied to ubuntu kernel. See https://lkml.org/lkml/2020/4/4/197