Windscribe VPN not working for some reason

It's working on my browser but it doesn't work on my Kubuntu 18.04 I installed all the keys and stuff they recommended then installed the windscribe-cli and signed in, when I try to connect it says firewall enabled and under it there's a spinning thingy that doesnt stop like it can't connect. Can you help me fix the issue?

The problem is on my Linux because I can connect to their servers when I use the browserscreenshot

Edit: I have UFW blocking all incoming connections, could it be causing the problem?

Edit2: I disabled UFW and I still can't connect to the VPN :(

Solution 1:

I use Windscribe on Ububtu 18.04 and I have noticed that once you are logged in you remain logged in and also once enabled the firewall stays enabled ( the windscribe firewall blocks all internet access when not connected to a windscribe server), even after a restart. I would recommend disabling the firewall with the commend "windscribe firewall off" then try to reconnect then after connection turn the firewall back on. Alternately try a different location from the locations list but remember to use the pseudonym for example "windscribe connect castle" is Frankfurt Germany.