Bluetooth headphones - "Uncheck Handsfree Telephony profile" did not work

I just bought the Sony MDR-XB950BT and it works amazingly with my iPhone, but when I connect it to my laptop the sound is like an old radio! I searched for solutions but nothing fixed it!

The headphone appears in the playback devices as headset and a stereo headphone, and the headset is only one that have the sound when it is default. the other one is showing there is sound but actually there is nothing.

I checked the services and it is working.

I also found the uncheck the Handsfree Telephony solution but when apply the change the headset disappears and the Stereo headphone doesn't and stay the same with no sound.

Solution 1:

After much frustration, googling and facepalming without getting any wiser, the following "WTH-I'll-just-try-this" fix worked for me:

• go to bluetooth settings.
• your bluetooth headset should show "connected mucic, voice".
• now, go to control panel -> sound.
• on the "playback" tab, your headset should be shown as a hands-free part, and a headphones part. Now, disable the hands-free part, and go to the "recording" tab and do the same.
• problem solved, at least for me. I tested disconnecting my BT headset and connecting it again to see if Windows defaults it back to the hands-free profile, and whaddyaknow, it didn't. I can finally enjoy good sound quality in my JBL E55BT headset without any more hassle.

Solution 2:

I had this exact same problem with the Sony MDR-XB950BT, but the previous solutions listed here didn't work for me.

Here's what did work for me, in case it helps anyone else who finds this question in the future:

• Open Device Manager

• Expand 'Bluetooth'

• Disable the MDR-XB960BT Avrcp Transport Adapter

• Restart Computer

Also of note: When the Sound Properties control panel is open, I don't get audio to the headphones, however, it starts working again once Sound Properties is closed. When the Sound Properties control panel is open, it is playing the headset's microphone input to the headset rather than playing the computer's audio output to it for some bizarre reason.