HP CM2320 MFP can print but not scan

After upgrading to Windows 10, the printer will print but not scan. Here is what we have tried.

1. Run Windows Update & restart the computer.
2. Remove existing imaging drivers via the Device Manager.
3. Remove existing printer drivers via the Device Manager.
4. Remove existing printers via Devices & Printers.
5. Then, download the HP Color LaserJet CM2320 MFP Series Full Solution for Windows 10 32-bit from the HP Website.
6. Run that download to uninstall all components.
7. Restart CPU.
8. Run the download again to install the software.

The fix was to uninstall and reinstall all the device's drivers.

First uninstalled the HP software on your computer.

Once this is done download the HP Color LaserJet CM2320 MFT Series Full Solution for Windows 10 32 or 64 bit which ever your computer is running.

I saved the file to my Desktop.

Then go to the internet icon in your system tray (bottom right hand corner of your screen, and right click on the icon. This will give you a list of internet options, and identify the option you are currently connected too. Click on the Disconnect button.

Now double click on the HP download on your desktop. The print drivers will download to your computer. You'll end up with an error message at the end. Close it and you'll see the drives were installed, and the fax and scan option are available for use as well as printing.

Best regards.